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How sourcing and supplier payments work

ResellerSync is a B2B sourcing and order management app for online resellers. It connects you with suppliers and keeps your store, stock and orders in sync. It does not sell products to you and does not handle payment for products.

Many businesses using ResellerSync already source products from participating suppliers through the Resellers Room network for their personal shopping clients. ResellerSync extends those trading relationships by enabling supplier-authorised inventory to be synced to their own storefronts.

How an order works

You list supplier products on your store first. You only buy an item from the supplier after your customer has ordered it.

  1. You, manual
    STEP 1

    Sync supplier products

    Browse the Marketplace to see products from independent suppliers with their current cost and stock. Choose the ones you want and sync them to your Shopify store. You do not buy any stock at this point.

  2. Automatic
    STEP 2

    Stock stays up to date

    ResellerSync keeps the stock on your synced listings in line with the supplier's stock.

  3. Customer
    STEP 3

    A customer orders

    Your customer buys from your Shopify store and pays you through your Shopify checkout.

  4. Automatic
    STEP 4

    The order goes to the supplier

    ResellerSync creates the matching order for the supplier of that product.

  5. You, manual
    STEP 5

    You pay the supplier

    Use "Contact supplier" to open a WhatsApp chat with the supplier, and pay them directly before they dispatch, using the method and timing you have agreed with that supplier. ResellerSync never holds or processes this payment and takes no commission. Enter the price you paid and ResellerSync shows your profit.

    Outside ResellerSync
  6. Supplier
    STEP 6

    The supplier dispatches

    The supplier ships the item direct to your customer. ResellerSync keeps the order status in sync with your store.

Who pays whom

There are two separate payments. Neither one goes through ResellerSync.

CustomerYou

Customer purchase

The customer buys through your Shopify checkout and pays you.

YouSupplier

Supplier purchase

You pay the supplier directly, under the payment method and timing you have agreed with them.

Software only

ResellerSync

ResellerSync provides inventory and order synchronisation software. It does not receive, hold or transfer supplier payments.

Who is responsible for what

The supplier dispatches each order direct to your customer. You are the seller to your customer, so customer service, returns and refunds for that customer are handled by you. Your customer's rights with you stay the same whatever you have agreed with the supplier.

What happens between you and the supplier when an item is returned or refunded is a separate matter, under the terms you have agreed with that supplier.

About suppliers

Every supplier is reviewed by ResellerSync before being listed, and listings are kept up to date with current cost and stock. ResellerSync is not a party to the sale between you and the supplier.